USC’s Enrollment Services Division (ESD) is proud to announce the launch of a new Salesforce Contact Platform on March 17, 2025. By replacing Oracle Service Cloud and the current askUSC site, this project allows ESD to join the same platform used by Advise USC, enhancing collaboration with campus partners to better serve our students. The Salesforce… Continue reading Launching March 17
Category: Featured Updates
Build Begins
Starting in October, the ESD project team and subject matter experts engaged in over 20 Discovery Workshops led by Cloud for Good. These workshops allowed USC to agree on core requirements andestablished the foundational knowledge that inform all development efforts. USC’s requirements were compiled into 85 User Stories that Cloud For Good will use to build eleven functional modules… Continue reading Build Begins