USC’s Enrollment Services Division (ESD) is proud to announce the launch of a new Salesforce Contact Platform on March 17, 2025. By replacing Oracle Service Cloud and the current askUSC site, this project allows ESD to join the same platform used by Advise USC, enhancing collaboration with campus partners to better serve our students. The Salesforce… Continue reading Launching March 17
All Updates
Build Begins
Starting in October, the ESD project team and subject matter experts engaged in over 20 Discovery Workshops led by Cloud for Good. These workshops allowed USC to agree on core requirements andestablished the foundational knowledge that inform all development efforts. USC’s requirements were compiled into 85 User Stories that Cloud For Good will use to build eleven functional modules… Continue reading Build Begins
Project Kickoff and Timeline
SWOT Analysis Complete
Provost IT conducted six SWOT sessions with steering committee members discussing the impacts of the Division’s student engagement practices and processes. Together, we documented over 160 comments which inform the project success criteria. These sessions were thoughtfully designed by the project team during weekly meetings that began in May 2024. The project team’s efforts defined… Continue reading SWOT Analysis Complete