Starting in October, the ESD project team and subject matter experts engaged in over 20 Discovery Workshops led by Cloud for Good. These workshops allowed USC to agree on core requirements andestablished the foundational knowledge that inform all development efforts.
USC’s requirements were compiled into 85 User Stories that Cloud For Good will use to build eleven functional modules launching March 17, 2025.
Core Themes for all Functionality
More Constituent Information – Unlock more visibility into constituent data such as Academic Standing, Special Programs, and more
Efficient & Effective Collaboration – Improve processes and abilities to engage multiple departments in solving a case
Modernized AskUSC Experience – Elevate AskUSC experience to increase consistency with other USC portals
More Opportunity for Self-Service – Allow for more opportunity to self-service, focusing on students and case management
Increased Reporting Capabilities – Improve transparency and access to information regarding constituents and case submission